Windows 8.1 crashing / slowdown / memory leak
I'm having an issue with Windows 8.1, on both my laptop, and my desktop, my GFs computer, and my friends computer.
What they all have in common? Windows 8.1. What else? Not much.
I had no crashes on Windows 7, and Windows 8 was fairly stable.
I have completely reformatted my PC and updated all drivers to their latest versions. This has happened with every iteration of the drivers from AMD.
My desktop:
Custom build
motherboard evga FTW 3
processor Intel i7 980X Extreme
Graphics cards Dual Crossfire AMD 7970
Memory 16gb 1600hz DDR3
Storage SSD 512gb
Windows 8.1 Pro
My laptop:
Macbook Pro Retina Display (1gb Nvidia GTX 650m) w/ 8gb memory
Windows 8.1 Pro
512gb SSD Storage
Here is the issue:
Eventually, over time, FFXIV gets slower and slower, and it's triggered by a particle effect. The game will drop to about 2-4 FPS (From 150) and go into slow motion mode.
Earlier today, I was running Wanderers Palace, and I was unable to engage the boss before being locked out because it took me more than 15 seconds to run across a hallway I can normally clear in about 3 seconds.
Usually when teleporting, as soon as teleport is engaged, the game immediately crashes with this error in Windows Event Viewer
Quote:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5266ada2
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5266ada2
Exception code: 0xc0000005
Fault offset: 0x000e0bf6
Faulting process id: 0x1290
Faulting application start time: 0x01cedfbe4b414555
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 91962576-4bea-11e3-8257-001fbc0968e7
Faulting package full name:
Faulting package-relative application ID:
ffxiv.exe
1.0.0.0
5266ada2
ffxiv.exe
1.0.0.0
5266ada2
c0000005
000e0bf6
1290
01cedfbe4b414555
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
91962576-4bea-11e3-8257-001fbc0968e7
Any other logs I can upload? DXdiag.txt is massive, and I can't seem to find any logs for FFXIV.
Crashing after hitting "Play""
I think I might be having a similar issue. I played the game late last night and was not having an issue. I think however, my computer did several Windows 8.1 updates. Now, the game crashes as soon as I log in and press "play".
I reinstalled the client - same issue. I also cleaned my registry using a registry cleaner...no dice. What happened???
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument D:\Documents
FINAL FANTASY XIV - A Realm Reborn F:\FF14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 8.1 Pro with Media Center 64-bit (6.2, Build 9200) (9600.winblue_gdr.131006-1505)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/03/11 10:14:55 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16366.629MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18798.629MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.143GB SYSTEM_FREEDISC_SPACE 75.445GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 357.577GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 102.475GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.016GB SYSTEM_FREEDISC_SPACE 244.861GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {375510FB-FD2A-4F21-AE23-6696097FBB35}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2013 10:13:31 AM
SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {E3D1A851-B051-4AC6-84B3-9E77A0AD9E4D}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2013 10:13:31 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F31433B1-E0DE-43A0-AF73-55C3B3C32B74}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 6:38:21 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B18CD0-895D-11E2-8002444553540000}
SYSTEM_INPUT_NAME Microsoft® SiderWinderTM X6 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B0F090-895D-11E2-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B18CD0-895D-11E2-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8006444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
boot
FFXIVLauncher
Windows 8.1 crashing / slowdown / memory leak - Google Chrome
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe AIR
Adobe Flash Player 11 Plugin
Pandora
Diablo III
Google Chrome
Guild Wars 2
Marvell Miniport Driver
Mozilla Firefox 19.0.2 (x86 en-US)
Neverwinter
NVIDIA Stereoscopic 3D Driver
OpenAL
EVGA Precision X 4.2.1
RivaTuner Statistics Server 5.4.1
Terraria
Torchlight II
Dota 2 Test
Borderlands 2
Dota 2
The Elder Scrolls V: Skyrim
Steam
Quicken 2012
Google Drive
Java 7 Update 45
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Star Wars: The Old Republic
Java Auto Updater
Adobe AIR
Apple Application Support
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
NVIDIA PhysX
Pandora
Microsoft Silverlight
ASUS Xonar Essence STX Audio
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001690
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014C0
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00001598
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00001538
C:\Program Files\ASUS Xonar Essence STX Audio\Customapp\ASUSAUDIOCENTER.EXE 00001504
C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe 000012E4
C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\CSISYNCCLIENT.EXE 00001298
C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE 00001628
C:\Windows\SysWOW64\HsMgr.exe 0000150C
D:\Music\iTunes\iTunesHelper.exe 0000166C
D:\Programs\Steam\Steam.exe 00001544
F:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001148
F:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001778
Similar issue with Windows 8.1
I don't have much to contribute here as a solution, but I believe I'm having a similar issue. My wife's laptop is running Windows 8.1 now and her FPS have dropped significantly. When it was just Windows 8, the game was running great.
Someone else posted something about this on the Microsoft support website:
http://answers.microsoft.com/en-us/w...6-23fc00648747
With several people seemingly reporting this, it appears that something is definitely wrong with the new OS.
My hope by replying to this thread is that someone might find a solution and/or my added experience might encourage ARR support to investigate this further.
Edit: The graphics card is a GeForce GTX 770M on an ASUS G750J laptop. The game was running with 25+ fps easily before on Maximum settings. Now it gets about 7 fps.