Windows 8.1 crashing / slowdown / memory leak

I'm having an issue with Windows 8.1, on both my laptop, and my desktop, my GFs computer, and my friends computer.

What they all have in common? Windows 8.1. What else? Not much.

I had no crashes on Windows 7, and Windows 8 was fairly stable.

I have completely reformatted my PC and updated all drivers to their latest versions. This has happened with every iteration of the drivers from AMD.

My desktop:
Custom build
motherboard evga FTW 3
processor Intel i7 980X Extreme
Graphics cards Dual Crossfire AMD 7970
Memory 16gb 1600hz DDR3
Storage SSD 512gb
Windows 8.1 Pro

My laptop:
Macbook Pro Retina Display (1gb Nvidia GTX 650m) w/ 8gb memory
Windows 8.1 Pro
512gb SSD Storage


Here is the issue:
Eventually, over time, FFXIV gets slower and slower, and it's triggered by a particle effect. The game will drop to about 2-4 FPS (From 150) and go into slow motion mode.
Earlier today, I was running Wanderers Palace, and I was unable to engage the boss before being locked out because it took me more than 15 seconds to run across a hallway I can normally clear in about 3 seconds.


Usually when teleporting, as soon as teleport is engaged, the game immediately crashes with this error in Windows Event Viewer

Quote:

---

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5266ada2
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5266ada2
Exception code: 0xc0000005
Fault offset: 0x000e0bf6
Faulting process id: 0x1290
Faulting application start time: 0x01cedfbe4b414555
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 91962576-4bea-11e3-8257-001fbc0968e7
Faulting package full name:
Faulting package-relative application ID:


ffxiv.exe


1.0.0.0


5266ada2


ffxiv.exe


1.0.0.0


5266ada2


c0000005


000e0bf6


1290


01cedfbe4b414555


C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe


C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe


91962576-4bea-11e3-8257-001fbc0968e7

---

Any other logs I can upload? DXdiag.txt is massive, and I can't seem to find any logs for FFXIV.

Sigh. Windows 8.1 bug. Likely related to a registry corruption or some kind of permissions issue (8.1 has all SORTS of these issues).

That you are leaking memory makes sense as the .exe is accessing memory caches it shouldn't and is probably not cleaning it up when it's done using them. When the memory reaches max, the .exe crashes and "kernel panics" (if Windows calls it that).

0xc0000005 is your memory fault error code
0x000e0bf6 is directly related to ffxiv.exe crashing

Reading a few KB's online about this seems to point to either a recent windows update issue, or with a corruption in regedit itself.

Only God can help you if it's a bug in permissions. That bug is so bad it may not even let you format or fall back to win 7.

You can try rolling back to a previous Windows 8.1 version or use a reg cleaner to correct the issue. It's been my personal experience that once the registry gets corrupted in 8.1, you basically have to full format back to 7 or reformat on 8.1.

8.1 is Satan in disguise as an OS. If I were in your shoes, I would get as far away as possible from 8.1 and get it off your machine and never EVER put it back on. It's hands down the worst OS I have ever dealt with and has more bugs in it than I've seen with any alpha build ever.

You can't revert windows 8.1 back to windows 8 or windows 7 without a fresh install. Also, this is a fresh install of windows 8.1 - I got the full install from my Technet subscription.


But to happen on 3 computers? With different hardware and different GPUs?

It definitely seems to be windows 8.1 itself but I'd like to try to help pinpoint what causes the problem so we can find a solution.

Hello, we have 8.1 here on three different pcs too. All of them work absolutely perfect with xiv.

Maybe you have some software that is messing with your windows 8.1?

I'm afraid to update to 8.1 because my sister's boyfriend warned me about its issues. It can mess with your graphics card big time they said basically and cause your FPS to freeze frame or slow down. I refuse to update it, too many issues.

Quote:

---

Originally Posted by AunaYuuki

I'm afraid to update to 8.1 because my sister's boyfriend warned me about its issues. It can mess with your graphics card big time they said basically and cause your FPS to freeze frame or slow down. I refuse to update it, too many issues.

---

That's the issue all 3 of us are having. In addition to the crashes.

I found a couple support threads that had indicated it could be caused by a windows update. Can you roll back to a previous point before any updates on 8.1?

There's only a couple of things I can think of that can cause the memory leak you're seeing:

1.) A Windows update has caused some kind of corruption that's allowing the .exe to allocate memory it shouldn't and not freeing up the memory when it isn't needed. You can try to roll back to a previous restore to test this one.

2.) A file your registry is corrupted and is letting the .exe run amok eating up memory until there is none left crashing the app in a kernel panic. Try to use a reg cleaner to see if it cleans up the issue.

Those are the only things that could be the cause that I can think of. I dunno, Windows 8.1 gave me a permissions issue and made FFXIV have problems. I couldn't get 8.1 off and the corruption was so deep that I had to BIOS flash (which flashed bad) where I now have to pick up a new motherboard. I personally don't trust 8.1. It's literally the root of all evil.

Simple

Do not use Windows 8

hmm.. very bad indeed. I have Win8.1 installed and no problems since release. All updates installed too... Looks like it's a nasty bug... a reformat is in session although i do hate reformatting because of one software issue. And that you reformatted seems to repeat itself? Wow, maybe an AMD issue with FFXIV graphics coding.

I have and AMD8350 wih a NVidia GTX 580 and 16gb of RAM. As far as I can tell. Smooth as butter for me. No slowdowns or Bluescreens. I fixed all issues related to FFXIV to run by setting my cpu voltage to 1.42... this game seems to use lots of cpu power.

Hope someone can fix this problem for you. Cheers!

Any updates on the issue from the OP? I'd be interested in knowing the outcome.

I don't know if this helps you but my system made a recovery point on the 11th when it did some kind of update for 8.1 and after doing a restore it fixed my problem. Note: the recovery point didn't show up immediately, I had to click one of the options for hidden points.

I have a 3,5 years old PC (first generation i5 2,66 GHz CPU, 4 gb RAM, Radeon 5850) and a year old laptop (2nd generation i7 2 GHz CPU, 8 gb RAM, Radeon 6650M). Both are running on Windows 8.1 Pro without problems. FF XIV works as it should, without strange crashes.

When 8.1 came out I upgraded from 2 fully updated Windows 8.0 installations. Since then only been updating Windows itself.

Only issues I've had with FF XIV was back at release with truckloads of crashes to the desktop. Especially when teleporting in the game. Issue was solved by updating the Catalyst drivers to the latest beta. Since then no more crashes :)

Could you do me a favor?

Visit this link and download the "PCIeSpeedTest.zip" and run it on one of the two GPU cards installed. What does the former value (CPU->GPU) cap out at? <10GB ?<6GB? <3GB? <1GB? The PCIe speed really shouldn't have a noticeable impact with most games. Unless the game is heavily IO intensive but I'm having a similar issue to your "memory leak" although I have no evidence that shows any such memory leak exists. This problem is only exhibits itself with FFXIV. Hence it's specific to the game. Has nothing to do with the version of Windows you are running. If it we're a Windows issue, the problem would be far more widespread.

I think I might be having a similar issue. I played the game late last night and was not having an issue. I think however, my computer did several Windows 8.1 updates. Now, the game crashes as soon as I log in and press "play".

I reinstalled the client - same issue. I also cleaned my registry using a registry cleaner...no dice. What happened???



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV - A Realm Reborn F:\FF14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro with Media Center 64-bit (6.2, Build 9200) (9600.winblue_gdr.131006-1505)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/03/11 10:14:55 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16366.629MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 18798.629MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.143GB SYSTEM_FREEDISC_SPACE 75.445GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 357.577GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 102.475GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.016GB SYSTEM_FREEDISC_SPACE 244.861GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 560 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 560 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 971.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3071.887 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.3165
SYSTEM_GRAPHICS_DRIVER_DATE 10/23/2013 5:30:23 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {375510FB-FD2A-4F21-AE23-6696097FBB35}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2013 10:13:31 AM
SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {E3D1A851-B051-4AC6-84B3-9E77A0AD9E4D}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/10/2013 10:13:31 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F31433B1-E0DE-43A0-AF73-55C3B3C32B74}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 6:38:21 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B18CD0-895D-11E2-8002444553540000}
SYSTEM_INPUT_NAME Microsoft® SiderWinderTM X6 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B0F090-895D-11E2-8001444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B18CD0-895D-11E2-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99B20200-895D-11E2-8006444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
FFXIVLauncher
Windows 8.1 crashing / slowdown / memory leak - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 11 Plugin
Pandora
Diablo III
Google Chrome
Guild Wars 2
Marvell Miniport Driver
Mozilla Firefox 19.0.2 (x86 en-US)
Neverwinter
NVIDIA Stereoscopic 3D Driver
OpenAL
EVGA Precision X 4.2.1
RivaTuner Statistics Server 5.4.1
Terraria
Torchlight II
Dota 2 Test
Borderlands 2
Dota 2
The Elder Scrolls V: Skyrim
Steam
Quicken 2012
Google Drive
Java 7 Update 45
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Star Wars: The Old Republic
Java Auto Updater
Adobe AIR
Apple Application Support
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
NVIDIA PhysX
Pandora
Microsoft Silverlight
ASUS Xonar Essence STX Audio
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001690
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000014C0
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00001598
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe 00001538
C:\Program Files\ASUS Xonar Essence STX Audio\Customapp\ASUSAUDIOCENTER.EXE 00001504
C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe 000012E4
C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\CSISYNCCLIENT.EXE 00001298
C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE 00001628
C:\Windows\SysWOW64\HsMgr.exe 0000150C
D:\Music\iTunes\iTunesHelper.exe 0000166C
D:\Programs\Steam\Steam.exe 00001544
F:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001148
F:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001778

Posting the log entry in your Event Viewer related to the crash would provide more information useful to identifying cause of the crash.

Just started playing again after a 2 weeks hiatus. Now running Windows 8.1 and I am lucky to get 30 minutes of game play before the client CTDs without any error messages. Checking out event view and FF14:ARR is generating fault codes of 0xc0000005 and 0xc000001d. I have ran hours of prime95 and memtest-86 and all is stable.

Quote:

---

Originally Posted by protozer0

Just started playing again after a 2 weeks hiatus. Now running Windows 8.1 and I am lucky to get 30 minutes of game play before the client CTDs without any error messages. Checking out event view and FF14:ARR is generating fault codes of 0xc0000005 and 0xc000001d. I have ran hours of prime95 and memtest-86 and all is stable.

---

I had the same error. I fixed my issue by rolling back the last five Windows 8.1 Updates. For me they updated today and yesterday and after uninstalling them my games work. Before the rollback I couldn't play any games - FF14 or steam games, etc.

Quote:

---

Originally Posted by Harrow

I had the same error. I fixed my issue by rolling back the last five Windows 8.1 Updates. For me they updated today and yesterday and after uninstalling them my games work. Before the rollback I couldn't play any games - FF14 or steam games, etc.

---

Do you know the KB# of the updates by any chance? I only have issues with FF14. All other games I have work perfectly including ones that use steam.

I don't have much to contribute here as a solution, but I believe I'm having a similar issue. My wife's laptop is running Windows 8.1 now and her FPS have dropped significantly. When it was just Windows 8, the game was running great.

Someone else posted something about this on the Microsoft support website:
http://answers.microsoft.com/en-us/w...6-23fc00648747

With several people seemingly reporting this, it appears that something is definitely wrong with the new OS.

My hope by replying to this thread is that someone might find a solution and/or my added experience might encourage ARR support to investigate this further.

Edit: The graphics card is a GeForce GTX 770M on an ASUS G750J laptop. The game was running with 25+ fps easily before on Maximum settings. Now it gets about 7 fps.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.