Originally Posted by
Raist
I've had repeated success dealing with my ISP over the years (recently rebranded from Road Runner to Time Warner). They addressed this very issue for me twice with FFXI, and they are working currently on it again for FFXIV. Not because I contacted SE and they then went to TWC--we've been contacting TWC directly. I say "we" because I haven't been alone in this effort. I and others have emailed details directly to the NOC, and others have opened multiple threads on their forums about packet loss for not only XIV but other games as well and there has been a lot of discussion the last few months over the issue in general, sometimes fingering their routing partners specifically by name as well as their failing FQDN's and/or IP's where loss was detected.
The trick has always been getting away from the generic help desk and actually getting through to Tier3 support--or at least a supervisor at Tier2, who will hopefully gather your details and forward it to T3. Those Tier1 guys can't do much beyond their scripted approach, even the supervisors are constrained sometimes. If for whatever reason you can't get it escalated there, many have forums you can go to and push for escalation there. It worked for the O2 guys last month, and it's working with TWC for me so far--they've been tweaking my route periodically since we started reporting to the NOC via emails and their forums. Think this last change back to Charlotte and Cogentco was my 5th routing change since opening the issue with them.
Just saying... can't just assume everyone will fail to get support. Perhaps the first couple who report it will be ignored---but if it happens en masse, they will be more compelled to take action. So, to advise people not to even bother is very counter productive---should instead be encouraging everyone to report it, and not only to their ISP's. Also forward the details to SE through their support portal as well.
Remember, this forum is NOT a support line to SE--need to use the portal to make sure they get your report.