Game rollback

I logged in this morning to check for some cheap items in the ward, I got really lucky, I totally remade my gear with half the gil I had saved up, I had a new set of gear and teleported to Camp Horizon and logged off. This was 9 am est.

Now it was 8 pm est when I returned to the game, my gear that I had purchased was gone, my character was rolled back, and I was north of Camp Horizon by 300 yards. I was rolled back, gear missing, and while I try to retrace my steps to get the deals I had found this morning, I find nothing because those who sold to me were not rolled back.

Ticket submitted but to be honest it knocks the wind out of you sails. Why spend any time in a game to achieve any sort of goal only to have it stripped for no reason.

Never had this happen but rollback happen a lot in most games i know in WoW it happen to me the 2month i only play that game for lol.

Ya there was a rollback yesterday...seems like the entire game servers crashed. I had friends in sinilar situation...they ranked up and were back to 2k tnr when logged back. Sucks.

Me too lost item!

http://forum.square-enix.com/ffxiv/t...413#post146413

Is incredible....

nobody does anything! this game is abandoned!!!

Quote:

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Originally Posted by Rotax

Me too lost item!

http://forum.square-enix.com/ffxiv/t...413#post146413

Is incredible....

nobody does anything! this game is abandoned!!!

---

They wont do anything to it goes P2P lol it F2P right now they don't have anything to get your item back and so on.

Please include the following information, especially specific dates and times so that we can better investigate.
Thread Title:
Short outline explaining what sort of issue you are experiencing.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
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Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.

Always
Sometimes
Once (Did not reproduce)
Unknown


Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
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In case the error message appeared when the issue occurred, please include what the message

Your response and the response from GM and the follow up email from SE Support just proves none of you are reading the information I provided.

I was at Camp Horizon AFK, date, time specified were listed in the report. I was playing on my PC since FFXIV is only available on that system. Why you would ask if I was playing on PS2 or Xbox is ridiculous.
My ISP is Time Warner.
This has only occurred once, but I will reiterate what happened.

The game crashed sometime on Sunday between 9am and 8pm est. I purchased items from the market wards, roughly 200,000 gil worth of armor, weapons. The items were equipped and some sat in my inventory. Specific items I do not recall. I ported to Camp Horizon to go afk, seeking repairs on gear, leaving the game on at 9am est. I returned at 8pm est that same day to find the new equipment was gone, from my gear list and my inventory. My bazaar items seeking repairs were equipped on me and my gil was restored to previous levels before my purchases. My character was not engaging in battle, I was afk at the camp. When I logged on I was roughly 200 yards northeast of Camp Horizon.

In all honesty, I don’t care anymore. Its been so long and I have moved on. Its just unfortunate that there is no customer support worth a damn to even take 1 minute to read the full GM report, Email Support, or thread I posted on the issue. Customer service is dead, thanks anyways.

Cool story, now put it in the correct format.

Lol seems like Qeepel used FFXI's default answer instead of FFXIV ^^:

Hello Takahime,

Please understand that this is the information that the developers require to be able to investigate your concern. For instance, they are unable to start an investigation if they do not know your character name, world, etc. We only ask that you fill out the template so that all of the information the developers need is available to them.

If you can please fill out the template, I'll be happy to escalate your report to them. Thank you for understanding.

As far as I can assume this problem occurs because retainers and player characters are not backed up at the same time. It would appear retainers are backed up either before player characters or more frequently. So this creates a situation when a crash is happening there is potential to loss items you remove from a retainer. Typically these roll backs go further back then when the problem is noticeable by the players. Typically when this particular crash happens you won't be able to do anything but chat in game. However, it is rolled back X minutes before that and if you took and items from a retainer in that time frame say goodbye to those items.

ISP:
Time Warner

Type of Internet Connection:
CATV

Internet Connection Speed:
5Mbit/s

Date & Time:
Date: 05-21-2011
Time: between 9am est and 8pm est.

Frequency:
Once


Character Name:
Takahime Oso

Race:
Miqo'te

World:
Lindblum

Class/Skill Rank:
Thamaturge Rank 18

Physical Level:
Do not recall, 32 possibly.

Area and Coordinates:
At Camp Horizon, next to the tent.

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Not sure when crash occurred. I was afk between 9am and 8pm est when it occurred.

Steps:

I logged in to buy some weapons and armor at the market ward in Ul’dah. I purchased several items, Body armor, leg armor, head, belt, boots, glove, Thamaturge and Conjurer weapons. I had spent roughly 200,000 gil all of these new items were equipped and I set bazaar the gear I was previously wearing. Then I teleported to Camp Horizon sat next to the desk at the tent and went away from my computer. This was 9 am est on 5/21/11.
When I returned to the game at 8 pm est, the game had an error message. I restarted the game, logged into Takahime Oso. When I returned to the game, my gear that I had purchased was gone, all gear I was wearing before my market ward purchases was reequipped, and I was standing north of Camp Horizon, about 300 yards, I do not know the coordinates.

I no longer wish for any resolution, I have since leveled up, and purchased new equipment. I just would like to note that ingame rollbacks, and the response from the GM, and auto-reply@square-enix.com was a frustrating experience.

Greetings, Takahime!
Thank you for filling out the form that was provided. I understand how frustrating this experience has been for you, so I have made sure to submit your information to the development team. I also recommend sharing your thoughts about the bug report policy and our services in general through https://support.na.square-enix.com/f...a=1&p=0&fo=288 . If any news is made available about the development team's investigation, it may be posted on http://lodestone.finalfantasyxiv.com/ or http://forum.square-enix.com/ffxiv/f...40-Patch-Notes . Thanks again for your report!