Communication with your customers/players would be nice Dev team....

So after stay up all night with my buddies waiting on the new patch it seems it was a fail! Its the 15th and still no server transfers as well. Also I like that you post whats going on with Japan stuff and don't post news about whats going on. Im sorry but if your company doesn't communicate with the customers(players) they will stop paying for your product and you will have a failure on your hands(yet again). Don't promise the people things and don't follow through with it. This shouldn't be ran like a government. Give the people what they want when you say your giving it. I mean is the transfers going to be yet another failure yet again? Seems like it :( Get it together and do your jobs please we are paying you and thats not to just sit there and post whats coming and it never does! We want to play with our friends!

The amount of self-entitlement in your post is simply adorable.

SE may be the first game company to unseat Electronic Arts in the annual "worst customer service" awards as voted by consumers. I know they've got my vote.

And it's not entitlement, it's asking a company to whom a fee is being paid for services that are being promised to follow through on their commitment to provide those services on the day they say that those services will be available. Perhaps you do not understand how these things work? If you come to me, pay me for a service, and I say in writing that the service will be available on a specific date, you have every right to expect and even demand that I provide that service to you on that date or to demand that I give you your money back. The United States is not Japan. When we pay a business for a service here that is promised on a certain date, we expect that service to be provided on that date, or we expect a communication with a valid reason why it is not being/has not been provided. My father--a businessman for over 30 years--would have terminated the contract of any company that behaved towards clients (paying customers) that SE has repeatedly done thus far.

I have to ask... but how old are you? Don't you and your mates have jobs or school? I mean.. waiting all night... FOR A GAME?!?!?

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Originally Posted by Livilda

The amount of self-entitlement in your post is simply adorable.

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In my land, we call his behavior educated costumer, that has the right to equal treatment between costumer base and as much information as possible.
Of course, not everyone live in countries with real laws :)

Some even can't pay for their public services and must shut down time to time and people don't take over the streets to complain, huh?

Problem: we don't know Japanese. As much as I wouldn't like to say that it makes us second-class customers, the dev team still is mostly Japanese. The communication/translation between them and the non-Japanese customer base seems somewhat lackluster at times.

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Originally Posted by Linkan

In my land, we call his behavior educated costumer, that has the right to equal treatment between costumer base and as much information as possible.

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What does making costumes have to do being a customer? Besides, he waived that right when he clicked "I Agree."

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Originally Posted by Linkan

Some even can't pay for their public services and must shut down time to time and people don't take over the streets to complain, huh?

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Oh, we already did that. It was called Occupy Wall Street, and it was the second most idiotic thing my generation has ever done.

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Originally Posted by Linkan

In my land, we call his behavior educated costumer, that has the right to equal treatment between costumer base and as much information as possible.
Of course, not everyone live in countries with real laws :)

Some even can't pay for their public services and must shut down time to time and people don't take over the streets to complain, huh?

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Yea some people couldn't even finish their education and it shows very well on the forums most the time.

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Originally Posted by Malekith

I have to ask... but how old are you? Don't you and your mates have jobs or school? I mean.. waiting all night... FOR A GAME?!?!?

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40. 100% permanently and totally disabled veteran. Disabled in the line of duty whilst serving my country. Pay my own bills as well as some of my mother's--who lives across the country and with whom I have not lived since I graduated high school 23 years ago as a junior.

The hours I choose to keep and how I choose to spend them are my own business, but no, I do not have a job because I am physically unable to work any longer, though I would much prefer to be able to do so.

Any more aspersions you'd care to cast on your fellow FFXIV community members, or are you quite finished implying that everyone who is irritated over this ought to be in school while mommy and daddy pay the credit card bill that covers their subscription fee?

If you look at what SE did a few years ago this is already a 1000% increase in communication.

Just love the entitlement here. I can just imagine you yelling at yoshida now " You have two choices either give us the information the moment you have it! ( with that demanding he learns English so he can post on the English forums before posting on the Japanese) or don't you dare tell the people in your country any information before getting a translator to give us the information! Seriously people? It's a JAPANESE company. Sorry but if you had a business would you withhold info just so some people half a world away didn't feel slighted due to delay?

It's kind of interesting to see people complaining about patch notes and things of that nature. In 1.0 there were all kinds of patch notes for everything that was put out. Transparency was pretty clear as far as I was aware.

I suspect that it will get back to this after a while, but I think it's common knowledge that they are working with a bare bones staff at the moment. I suspect that, after launch, there was a mass vacation schedule setup for the employees. I mean... they were kind of making content for two games simultaneously and then some after that.

Perhaps when they get their stride back after being winded for a little while, things will get back to the way they were in 1.0 in terms of communication and things of that nature. I'm not telling those of you complaining to wait, patience seems to be a very weak point of yours, but I tend to think that things will get back to that point. They appear to be working with what they have at the moment.

I find it interesting how everything that happens is a theoretical "slap to the face" to most of the people who seem to create threads in the forums. There is far too much rage here. Remember, stress has very negative effects on the body. It would be advisable to calm down some if little things the company is doing is making some of you angry to the point of grinding your teeth and growling... it's unhealthy.

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Originally Posted by Berani

40. 100% permanently and totally disabled veteran. Disabled in the line of duty whilst serving my country. Pay my own bills as well as some of my mother's--who lives across the country and with whom I have not lived since I graduated high school 23 years ago as a junior.

The hours I choose to keep and how I choose to spend them are my own business, but no, I do not have a job because I am physically unable to work any longer, though I would much prefer to be able to do so.

Any more aspersions you'd care to cast on your fellow FFXIV community members, or are you quite finished implying that everyone who is irritated over this ought to be in school while mommy and daddy pay the credit card bill that covers their subscription fee?

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Are you the OP? No. So why are you answering for him?

Where is this mythical MMO where the Dev team is on the forums answering every single question someone posts?

They hire community reps for a reason.

This is a Square Enix mmo, your NA/EU forum complaints IN THE GENERAL DISCUSSION FORUM are not going to be answered.

Oh and for berani I'm currently in the military and for you to try to use that as some sort of weight for you to throw around is a disgrace to yourself and your branch. We joined to serve our country not to have it serve us so to say it like it's a medal of honor destroys all credibility you could ever have

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Originally Posted by Moontide

Problem: we don't know Japanese. As much as I wouldn't like to say that it makes us second-class customers, the dev team still is mostly Japanese. The communication/translation between them and the non-Japanese customer base seems somewhat lackluster at times.

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This is actually not a legitimate excuse.

Even Aion had better CS than SE...And saying that NCSoft has good CS is blasphemous at best.

SOE/Blizzard/Trion have popular games not just because they're a quality product but because for the most part, their CS is beyond reproach.

That is not the case here. 2-3 week long wait times on major issues. HUGE Language barrier. Total lack of in-game support.

Even GW2 has better service and that's arguably FTP at this point.

Bad CS is bad. Period.

So much self self entitlement

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Originally Posted by LordSideKicks

So much self self entitlement

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To expect CS is not an issue of entitlement...It's the reality of this industry.

SOE, Blizzard, Trion etc etc etc., have set the standard very high for what is acceptable CS.

This isn't a new concept at all...

NCSoft failed so hard there was a mass exodus in Aion...and that was a few years ago.

CS makes or brakes a product and right now, there's a complete lack of it.

This also isn't an East vs. West issue...This is purely a situation of them catering to the West and not offering us the same services...

Ask a Japanese player on a Japanese server what their CS is like...You'll come to find it's DRASTICALLY better than ours.

That's not entitlement...That's called getting screwed.