Terrible services

I have spend more than 2 hours looking how to donwload the game in another pc, no info no help, the payment email sent you to a DRI page as a user i have no idea what it is or what password ask for, you never said on the website you will charge montly, nor the payment, or where to make the payment, and when i found it, it demands and US state, so i cant pay the game if i'm outside the US? you make me buy a game i can't subscribe?.

Not to mention the squareenix main page is a mess, sometime they remember i have games registered sometimes they dont appeard, they cant give info on games, what is the meaning of the page then?

So i need to know why i can't process the payment and where to download the game again or i want my refund, based on misleading propaganda since you never said anything about payment or the lock on countrys.