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Frequency: one out of one trys
World name: Ragnarok
Character name: Caine Weathers
Class/Level: Scholar Lv31
Party or solo: Party
Area and coordinates: Toto-Rak Dungeon
Steps:
1. Go in through duty finder
2. try to cast Protect
3. Says i dont have the right Character-/Jobclass to use it
4. Stoneskin and all other Crossclass-Skills work fine.
In the case of cross-class skills and level syncing, it depends on the position of the skill slot used. For example, if you level sync to 27 in your case for Toto-Rak, You should have access to 3 cross class skills (I believe). If Protect is in your 4th/5th cross class skill slot, since you would not have yet unlocked it on a level 27, you won't have access to it. To fix this, place it in an earlier slot.
I'm pretty sure i only got 3 slots by now and had them before (always got Protect, Stoneskin and Swiftcast in them), but not that sure that i wont try putting it to another slot. I will let you know! Thanks anyway :D
Check your Additional Action slots. They are used in order from left to right. If you are under a level restriction, the skills in the last few slots won't be usable. If you re-order your Additional Actions, you should be able to use it again.
If you have a Job class set, you will get an Additional Action slot once per 10 levels instead of 5. So if you have a lv50 scholar, protect set in the 5th slot, if you join the Satasha dungeon (lv15), you won't be able to use Protect because you only have 1 Additional Action available, and Protect isn't in the first Additional Action slot.