Redeem Pre-order bonus items, if you didn't do early access for PS3?

Hello, I figured I would ask here so hopefully someone can give me clues or hints or something.

I pre-ordered the collector's version of FF14 for PS3 sometime earlier in this year. During the early access portion of FF14 I was not able to participate for that. So when I finally got my game in the mail I installed it and did all that stuff. Now, to redeem my pre-order code I have to go to a website and it gives me an PS3 code.

When I enter my code in the PS3 redeem codes part it says it is invalid or no longer available. I have tried the Mog Station part but it only takes PC codes and my PS3 code does not work there. I have tried contacting SE Support but they only tell me everything but what I need to know. I don't have problems with unlocking or registering the game. I only want to get the pre-order bonus items. I find it hard to believe they didn't know Sony would pull down the codes as soon as it launched.

I know I have until the end of this year to redeem these items, but I don't know where to go for this to happen. I don't know if they do not read the emails, or if thinking is something they prefer not to do. It seems it would be simple to get solved...

*Long story short, I can't claim my PS3 pre-order bonus items, any help or tips would be great >.<