Square Enix Support Problem

I had two tickets open that had been closed by whomever reviewed them. Both of them had final instructions to contact SE with more information, but neither one indicated how to do that. In fact, the support system even says that it is waiting for my response to the ticket, but the tickets are closed and there is no option to respond.

I have spent nearly 1.5 hours on hold with SE phone support and I haven't found an option for live chat.

Can anyone from SE tell me how I can get in contact with, or respond to my tickets?

You have to go to FF11 site for the live chat, that being said the phone support is considerably better and a ton more reliable

I was told by SE phone support that, when you get an email regarding a support ticket that you can just reply to that email.

Good information for people who have future issues.

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. You need to open a new ticket with the requested information asked. Thank You!