Got my ticket from support site, but no email

I registered my game code to the wrong service account (I accidentally made a new service account instead of adding it to the one I had during pre-release). I sent in an email on the support website and got my ticket, as well as the email that said they'd get back to me in 2 business days.

It's been almost 3 weeks since then, and still no response. I check my spam folder, so I'm not misplacing their email. After waiting 2 weeks, I sent in another ticket, but nothing still.

Does it matter that I have a Lv. 1 character on my accidentally made account? He's just sitting there, and I haven't logged in the game for almost 3 weeks now.

I don't want to get a response much longer, nor do I want to replay the progress I made in my inactive account from pre-release.

Hello! Thank you for posting your concerns about this problem. We are working hard to address every issue that comes in and give them the attention that they deserve. I just wanted to let you know that we are helping people as quickly as we are able. Since this post does not technically qualify as a bug report, I'm going to close this thread. Posts like this will garner more attention if they are placed in General Discussion or Feedback. I thank you for your continued patience as we work to assist you, and thank you for bringing this to our attention.

-Regards,
Aesthphron