Game Freezes after receiving linkpearl

My friend is trying to play the game on his laptop. Everything works great up until he receives his NPC linkpearl from Momodi in Ul'Dah. After that, the screen fades to dark and the dialogue box comes up with the blue text explaining the Linkpearl. After the first box comes up he cannot proceed any further. No amount of button-pressing, keyboard smashing, screaming, pleaing, waiting, laughing manically or crying will force it to continue. It just stops at that point.

Windows Font is turned off. All graphical settings are set to their lowest point. The game was only installed once. He has not tried to make a new character in a different city.

Does the game need to be reinstalled?

Tried reinstalling the game. Tried without the controller. Nothing is getting him past this point. We still haven't tried making a character in another city. Can anyone help with this, please? A developer would be nice!

Lyniaer,

We’re sorry for the problems your friend is experiencing trying to play FINAL FANTASY XIV, and we’d like to try to help them resolve it. However we will need more information before we can try to resolve this issue. Please have your friend create their own thread, or respond to this one, and follow the general forum rules on posting to ensure that enough information is provided for a solution.

The general forum rules can be found at this link:
http://forum.square-enix.com/ffxiv/t...hnical-Support!