Has anyone has thier 'service account' accident corrected yet?

If so how long did they take to fix it?

Live support - > 1 day(EU). Americans are screwed apparently.

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Originally Posted by Shiyo

Live support - > 1 day(EU). Americans are screwed apparently.

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Hey Shiyo, do you have the number you rang or the website you used?

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Originally Posted by Haru

Hey Shiyo, do you have the number you rang or the website you used?

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The FF11 live support website, FF14 doesn't have live support site yet but FF11's works for FF14.

ok thank you i will give it a try

Mine is fixed, I live in NA. PS3 CE.

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Originally Posted by Feyniphia

Mine is fixed, I live in NA. PS3 CE.

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Feyniphia Did you have to ring customer support? I have had my ticket open for about a week now. :(

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Originally Posted by Haru

Feyniphia Did you have to ring customer support? I have had my ticket open for about a week now. :(

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Nope, had to wait 5 days though. (After making the ticket.)

Edit 2 to those who are curious: No live chat either. Just had to wait the 5 business days, just like they said.

I've waited over 2 weeks now with no fix or even contact from SE support.
FF11 live chat asks for phone number, credit card number (last 4 digits) address and zipcode, etc, etc. I don't even know why cc number is needed as I didn't use cc for this...
I might have to resort to calling their infamous call center as my main account only has 3 days left. /sigh

It took my wife about a week after submitting a ticket, including 2 chat support and 1 phone support calls. None of those helped though, just submit a ticket and they will fix it eventually in their own, incredibly slow time.