Relic Reborn Dropped

Type of internet connection: Optic-Fiber
Date and time: September 2nd around 4am UTC
Frequency: 3
Character Name: Arcturius Strife
Race: Hyur M
World: Excalibur
Class/Level: Paladin/50
Area: Southern Thanlaan X: 29 Y:19
Solo
NPC Name: none
Monster Name: Zan'rak Archers
In-Game Time: 4am
Steps: I was doing my Relic Reborn Quest and the bug where you have to kill Zan'rak archers, but it actually means to kill Thaumaturges which I later found out. As I was trying to figure out why I couldn't progress I somehow the quest dropped. I already spent tons of money on the quest and time and Can you just take the time to look and put the quest back in my quest log and/or give me the items to turn in to get back to that point in the quest. I just want to continue and the only responses I get is we will look into the bug, That's great that you are trying to fix it BUT can you FIX my account NOW so I don't have to wait forever before something happens? It has been 12 days!

Greetings, Arcturius! I apologize for the loss of your quest. I understand that a lot of time, effort, and currency went in to getting you that far, and I want nothing more than to get you sorted out. Please bear with us on this, we're working out the best solution we can manage to get you and all the other affected players back up to speed. Thank you for your continued patience in this matter.