I have been missing 2.0 collector's edition items ever since the game launched. Have been contacting support several times but only got copy and paste responses or just flat-out ignored. Sought help through forum support and told to contact support.
For real!?
4 days left until trial period ends. I will not renew my subscription, and you can keep these items. Yes, keep them. You bet these items are worth more than my money.
Have a nice day!