A Relic Reborn quest accidentally abandoned and all progress lost

ISP:
Time Warner Cable

Type of Internet Connection:
Cable

Internet Connection Speed:
20 Mb/s

Date & Time:
2013/09/13-23H40

Frequency:
Once.

Character Name:
Therin Lahhan

Which character did the issue occur with?
Therin Lahhan

Race:
Elezen M

World:
Hyperion

Class/Level:
Level 50 DRG

Area and Coordinates:

Camp Horizon, Thanalan

Party or Solo:
Solo

NPC Name:
Gerolt

Monster Name:
None

In-Game Time:
???

Steps:
Upon attempting to leave party, A Relic Reborn (Gae Bolg) was accidentally abandoned from the quest menu. Upon return to Gebolt, all previous progress in the quest was cleared. My character was up to the Hard Primal Battle stage (specifically, on Garuda - Ifrit had already been cleared). The A Relic Reborn quests are all considered one quest so none of your previous progress is saved. Progress should at least have been saved up until the start of the Primal mode section. A GM call support ticket was sent to attempt to address the issue and restore some previous quest progress but no response has been received thus far (elapsed time of 40 minutes).

Hello! I know I'd be pretty upset if I put that much time and effort into getting so far and then losing it all. This issue has been brought up here several times, and we're currently discussing the best way to make sure everyone is put right. I apologize for the inconvenience, and thank you for your patience in the matter. For now, I'm going to close this thread, but once we've settled on a solution, I'll make sure everyone gets addressed. Thanks again!