Unable to Stop Gil Spammers Shouting and Flooding the Chat

I started a new character on Leviathan yesterday and was overwhelmed as soon as the opening movie stopped by ORANGE SHOUTING scrolling at high speed down the chat, it was impossible to post and really really hard to even read it. There were four names hidden in the flood of text as the posters but none of them were found as players so none of this garbage could be stopped using the Blacklist command. How is it possible for them to post an ongoing SHOUT that keeps running with no way to stop it? the only way to stop it finally was to turn off Shout in the HUD but there MUST be a way you can give us to STOP this horrid junk.

I saw one of the names appear in the chat about half an hour later with the subfix, /v or something like that which i think was their secret signal to potential buyers to friend them so that their dirty work could continue.

I was horrified by such a blatant destruction of the game mechanics and that there was NO way to stop it, I wont post the names or the website mentioned as i don't want to further this nasty work. Please please find a way to give us at least a tool to STOP this kind of junk.

Report:

World: Leviathan
Time and Date: 10:00 PM MDT USA Sept 10, 2013
Character: Carn Astral Level 1 at the time GLAD
Duration: ongoing, non stop
Bug: No way to interrupt spam flood of Gil selling being shouted over the chat, as none of the names in the flood were found by the character finder and so the blacklist command could not work. No idea how such an ongoing shout can be generated but it must be stopped.
OS: XP SP3, AMD 2.6 Ghz
Vid Card: Nvida 9600 GT
RAM: 3 GB
Related: No problems running the game technically and insignificant lag, no other aspects of game play affected other than the bug around the inability to block the spamming chat or stop it or remove it in any way with known or posted tools.

One of the names appeared in chat in an hour and I was able to use the Blacklist command but didnt try to re open the shout, no reason as it would just happen again.

This is a potential game breaker if you can't give us a tool to defend oursleves. You should post a LIVE GM IN the worlds for such purposes of patrol as the opening area is an obvious place for such hacking and abuse to happen.

If you PM me i can give you the details but i wont post them the names, there were five mentioned and websites there were four listed...as i don't want to give the info on the open forum.

The way to do it, is get the name, then add it to the blacklist on your social tab, just have to do each one seperate. hope that helps

NO you did not read my post, i was UNABLE TO BLACKLIST ANY OF THE NAMES ....for some reason none of them were found by the character search so that the blacklist function DID NOT WORK!!

Thanks and sorry for shouting ..but i was very upset and a new inexperienced player would have been completely overwhelmed and many probably are. It is a serious flaw and that is why I reported it as a bug. I have been a beta tester and studied many many MMOs and many on line games and this is a serious breach of security.

Hello there! We are aware that the spammers are out of control and are putting serious effort in to clearing out the chat logs. If you see a player spamming in the chat log like that, the best course of action is to submit an in-game GM call, making sure to include the player's name and use the subject "RMT Spam" with the report. This is the fastest way for us to collect their information and take action. An alternative to using the blacklist pane is to select the spammer's name in the chat log, select "Send Tell", then replace "tell" with "blist", that way their name is entered precisely as it appears. Thanks again for the report!