Getting wrong region registration code.

I'm putting the pre-order code on preorder.na.finalfantasyxiv.com and I'm getting a RAAE (European) Code. Because of this I'm unable to play... I submited a ticket on the thursday and got no replay so far.

P.S.: I tried to apply the RAAE code on a European Account and it said the Code is Invalid.

Still no replay from Support... I tried to contact them by chat today but when I got to first on line I got disconnected from the chat for no reason.