Impossible to get a refund.

Jesus i've been trying for 3 weeks now to get a refund. I keep getting the same automated reply in my e-mail. and chat services are disabled. Fuck man. someone help me get a refund!!!!!!!!!

SOMEONE TELL ME HOW TO GET A REFUND!!!!!!!!!!!!

Yeah Digital River inc. charged me twice for the ps3 collector's and now i'm getting overdraft fees, because I couldn't pay a few bills a my credit cards! I'm like about 100$ in the hole! SE is practically stating and deleting a lot of tickets without any support for refund issues.
Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.

We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly.

If your issue is still unresolved, we ask that you please resubmit your contact to us on the Square Enix Support Center or the in-game Support Desk.

Go to your financial institution. File a claim. They will contact Digital river and have them research the charges. Once they have been researched, the bank will perform a chargeback. Some banks may, keyword may, give you a partial amount ahead of time while the research is being completed.

Quote:

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Originally Posted by C-croft

Go to your financial institution. File a claim. They will contact Digital river and have them research the charges. Once they have been researched, the bank will perform a chargeback. Some banks may, keyword may, give you a partial amount ahead of time while the research is being completed.

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That's exactly what I was thinking of doing, I've just sent Digital an email and next gonna file a claim with my bank! 35$ overdraft fee hurts and those same fee's hit my credit cards I was supposed to pay with the 86$ they've charged me. Thank you!

If this problem was more widespread i'm ssure SE would've handled it, but sadly theres not a big thread for these issues. When Tera online charged for Subscription too early without giving the 30-day free, they refunded everyone's account without question.

If you haven't used the codes from both purchases and both were made on digital river, you could simply do as I did and cancel the order. If the codes have been used, they won't issue a refund. I preordered the game, then noticed the hold had dropped off my account prior to early access. I was worried the game would not be paid for so I did another order. I then sent an email to digital river, to which they responded right away informing me of how the service works and when I would be billed. They advised me to follow the simple steps on the order page to cancel the second order. I did this and it was all fixed.

Provided you ordered from Digital River, this is the page that explains Their refund policy and how to go about getting a refund

http://drhadmin.digitalriver.com/sto...ID=29853700#q3

Make sure you are using the proper channels to request a refund

https://drhadmin.digitalriver.com/DR...emeID=29853700

If however you have used the code. Well be prepared..............

Just the first few paragraphs of the User agreement spell it out :

FINAL FANTASY? XIV
User Agreement
Last Updated: 8/24/2013

NOTE: The FINAL FANTASY XIV User Agreement will come into effect on August 24, 2013


Welcome to FINAL FANTASY? XIV (the "Game" or the "Service"). In order to play the Game, you ("You" or "User") must first agree to this FINAL FANTASY XIV User Agreement ("User Agreement") between you and Square Enix, Inc. ("Square Enix"). PLEASE READ THIS USER AGREEMENT CAREFULLY. If you agree by checking the box next to the statement "I accept the User Agreement" or "I accept the terms of the above agreement(s)" you declare that you have read this User Agreement, you understand the terms of this User Agreement, and you agree to be bound by this User Agreement on behalf of yourself and, if you are under the age of 18, on your behalf by your parent or legal guardian. Once you agree, you will be contractually bound to the terms below, which shall govern all aspects of your use of the Game. No one under the age of 13 may play the Game.

If you reject this User Agreement, then you will not be authorized to play the Game. In that case, you may either return the Game to the place of purchase subject to that retailer's guidelines, or you may contact Square Enix to request a full discretionary refund (which will not include shipping and handling) if all of the following conditions are met:
(1) You are unable to obtain a refund or exchange from the place of purchase; and
(2) You request the refund within thirty (30) days of purchase; and
(3) You have not already accepted this User Agreement; and
(4) You have not already entered the Registration Code accompanying your copy of the Game; and
(5) You purchased your copy of the Licensed Software in, and are currently located in, the United States or Canada.

You can read it in full here :

http://support.na.square-enix.com/ru...1&tag=users_en

Just because they have you "agree to their user agreement" doesn't protect them from being negligent.
That's akin to selling a product, when the product is broken or damages you financially due to defect, the manufacturer saying: "but you opened the box".
If this were arbitrated and taken seriously it would be laughably one-sided.