A Relic Reborn Bug Rebooted

I've contacted with in-game support and they sent here, now the Format:

ISP:
Jazztel Spain

Type of Internet Connection:
Optic Fiber

Internet Connection Speed:
20mb/s

Date & Time:
6 or 7 of september. GMT +1

Frequency:
Once (Did not reproduce)
Unknown

Character Name:
Bal Siegskeith

Race:
Lalafell M

World:
Moogle

Class/Level:
Summoner lvl 50

Area and Coordinates:
i dont know

Party or Solo:
Solo
NPC Name:
maybe Gerolt

Monster Name:
none or Ifrit Hard Mode

In-Game Time:
I dont know

Steps:

Hi!

I was doing A Relic Reborn Quest, I gave my Unfinished relic weapon to the NPC and I was on the way to kill Ifrit Hard Mode. Later i saw my quest was on the step "obtain a timeworn..." the first step. I dont know when or why but my chain has been broken.

I have spent several time, gils and effort to restart it again... So please, i hope you can restore my quest.

I'm STILL Waiting for a solution...

Thank you for posting your concerns about the A Relic Reborn quest chain going out of sequence. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!