Hit Play and crash right away

running ibuypower AM799
Windows 8 64 bits

Updated the latest patch and hit the PLAY button.
FFXIV Window will pop up and then crash right away.
It said FFXIV has stopped working now.
I updated every drivers in my computer. Directx, video card, etc.
It still happens.
Anyone can offer help?

PS.
WHAT"S WRONG WITH YOU SQUARE ENIX SUPPORT?
PHONE DOESN"T WORK, ONLINE CHAT DOESN"T WORK.
I E-MAILED YOU GUY AND GOT YOUR REPLY THAT YOU GUY WILL GET BACK TO ME WITHIN 2 DAYS ON SEPT 1.
TODAY IS SEPT 7, STILL NO REPLY!!
MY 30 DAYS JUST KEEP RUNNING OUT WHILE I CAN'T EVEN PLAY THE GAME ONCE.:mad: