update to the digital collector's edition in mog station!!!!

hi^^!03/09/2013 I wanted to buy the upgrade for collectors eition. the first time it gave me an error so I tried again and it has given me the second time. after I went to see the movements of the credit card had been made two transactions from 14.99 but I did not get codes. so I tried again a third time and took me back the money without giving me my code. I spent around 45 euro without receiving anything and I'm pretty nervous! i would like my 30 euro back and my code so I paid 14.99 Euros. I also sent a support ticket to the final fantasy xxiv arr but they told me! I speak to you because im very nervous and I want my code and my money back. Thank you for attention!