PS3 Keypad Types # Instead of /

Time: September 5th, 2013 around 4:00PM
Frequency: Always
World name: Ultros
Character name: Eda Lefchild
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Solo
In-game time: N/A
Area and coordinates: All over
Steps:
1. Use this keypad, an official Sony product, in the in-game chat window.
2. Press Blue key + 3, the designated combo for the / (forward slash)
3. Hash tag appears
4. I tested the keypad on the PS3's messaging function and it created the forward slash just fine, but the game continues typing a hash tag. Forward slash is pretty much essential in this game.

Connection Specs
- Verizon

Model Number of the PlayStation 3 You Are Using
- Model Number: CECHK01

Thank you for posting your concerns about chat pad functionality. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!

This must be an exclusive issue as I can confirm that they keypad works perfectly fine for me when I type the symbols and letters. I have almost tried all buttons and combinations on the pad and have not stumbled upon any issues or incorrect inputs thus far.