Missing pre-order mount

When I got my pre-order items ( mount and minion) I "consumed" them. At that time, I did not have a Choco due to my character level. Now that I have unlocked my Choco, I expected to have an option to use my pre-order mount. However, it is not present in the "Mount" tab (under Actions)

Character Name: Haplo Patyrn
World: Migardsormr

Note: I submitted a support ticket on this issue, but I received an email that I should post it here.

Pre-order mount?
Preordering got you a Caith Sith doll minion (not mount) and a Moogle Cap.

The CE edition included a Coeurl mount. After consuming that it shows up under Mounts, even if you don't have choco unlocked yet (you'd just get a "not authorized to use a mount error" when trying to use the mount action).