SE Chat no longer available and number busy? one week no ticket response?

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09-06-2013, 02:17 AM
arcanis411

SE Chat no longer available and number busy? one week no ticket response?

Sent in my ticket for my separate service account last Thursday. The email I got Saturday told me they will contact me in 48 hours. Here we are a week later, they disabled online chat and made it to where the directory wouldn't transfer us to customer support anymore. Support line always busy. GG SE
09-06-2013, 02:23 AM
Phetza

Same for me, I got 3 ticket not even single one response back ,and just like you said it's been a week. what the hell did they do all this time.
09-06-2013, 02:24 AM
Arriverderci

My ticket been sittin' for a week now.
Good luck to the rest of you, they already closed my ticket I had 2 weeks ago, they are taking a long time to respond, like before, which probably means they closed it.
09-06-2013, 02:26 AM
Hokulol

I'm in the exact same boat as you, however, I finally FINALLY got a phone call in. I've currently been on hold for over an hour.

This is a fiasco, the entire support system, website integration with gameplay, and the launch in general has been worse than, dare I say, the Sim City launch.

I was really excited to make this my new "focus" game, looking to push hard into endgame and spend a lot of time here.

I'm really being put off.

Before the obligatory "have you ever seen a game launch" before post, yes, I have, and none have been this unprofessional.
09-06-2013, 02:30 AM
Phetza

Quote:

Originally Posted by Arriverderci

My ticket been sittin' for a week now.
Good luck to the rest of you, they already closed my ticket I had 2 weeks ago, they are taking a long time to respond, like before, which probably means they closed it.

Nope i check my ticket and it's still active.
09-06-2013, 02:31 AM
Arriverderci

Quote:

Originally Posted by Phetza

Nope i check my ticket and it's still active.

They will send you an E-mail saying it wasn't in that great of importance.
I'm still waitin' for my 2nd ticket go ahead and get that E-mail again lol.
09-06-2013, 02:34 AM
Phetza

Quote:

Originally Posted by Arriverderci

They will send you an E-mail saying it wasn't in that great of importance.
I'm still waitin' for my 2nd ticket go ahead and get that E-mail again lol.

Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

REGARDING FINAL FANTASY XIV: A REALM REBORN BETA INVITATION EMAILS:

If you believe that you should have received a FFXIV: ARR Beta Invitation email but have not yet received one, please be sure to check your spam and junk folders, as your invitation may have been inadvertently filtered. To ensure that you continue to receive emails from SQUARE ENIX regularly, please add noreply@xmail.square-enix.com to your address book.

We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

is this the mail you talking about?