Didn't get credit for beating Garuda Hard Mode

After 5-6 hours of trying finally beat Garuda Hard Mode with a pre-formed group from Balmung server. I survived till just the ever end where I died. When the cut scene was over I had raise casted on me yet the box to select accept or decline wouldn't pop up. I had the buff icon at the top but no option to select anything.

When I was finally removed from the instance I didn't get credit for having beat Garuda on my relic quest nor did I have access to Titan Hard Mode meaning I didn't receive credit at all.

Please tell me you can help me out SE. :c

Thank you for submitting your report about not receiving credit for defeating the Garuda. We appreciate that you have taken time out of your day and away from playing FINAL FANTASY XIV: A Realm Reborn to let us know about this trouble so we can improve the experience of playing the game.

While we do appreciate that you have brought our attention to the trouble you experienced, the amount of information provided is insufficient for us to conduct an investigation into the cause of the trouble and how we can resolve it. To help provide some insight into the information we find valuable for looking into and resolving these errors, you can go to the Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) to find out what information we do need and why that information is important. There are also templates that we provide for reporting Windows errors and PS3 errors. We are certainly not going to require strict adherence to the templates, but they do help show the information we find important for those reports in an easy to fill out format. As long as the information is provided, however, feel free to use the format that feels most comfortable and informative to you.

We are looking forward to getting more information from you so we can look into this error and try to resolve it. Thank you for taking the time to provide more information about this error, and thank you for playing FINAL FANTASY XIV: A Realm Reborn.