Missing Storyline Cutscenes, Journal also doesnt help.

Time: 8/4/13 and 8/3/13 multiple times through out the day.
Frequency: Always
World name: Balmung (was in an instance server)
Character name: Claire Pendragon
NPC name: "Web"
Monster name: n/a
Class/Level: ACN 26 and 27
Party or solo: party 4 people
In-game time: unknown.
Area and coordinates: The Thousand Maws of Toto-Rak (the web u need to break right before the boss room.)

Steps:
1.I was on the Lv24 storyline quest, that asks you to enter Toto-Rak.
2. I went into duty finder, and selected "Join Party in progress.".
3.I was entered into a group who had lost to the final boss, and so I offered to help them beat it.
4. After winning, I was given a cutscene, and completed the quest.
5. Next time I ran the dungeon, I noticed players were given cutscenes before the boss fight (long ones) and I never saw them. Neither before, nor any attempt after, when doing the dungeon.
6. I felt I missed something, since the cutscene seemed a bit "off" when I beat the dungeon, so I went back to the Journal, and the cutscene wasn't there.
7. For Lv24, it says I have 3 cutscenes to view, and the 1st cutscene is me beating the boss, and the other 2 take place after. No other cutscenes are available, and nor does doing the dungeon again show the missing cutscenes.


Connection Specs
- Type of internet connection/provider: Cable/Time Warner
- Modem maker/model number: DLink/unknown

PC Specs
-=-=-=-=- System Information -=-=-=-=-
OS: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
RAM: 16344.066MB
GPU: NVIDIA GeForce GTX 780(VRAM 4095 MB) 9.18.0013.2018
MOBO: GIGABYTE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

(If I do not post again, it's not to be assumed the problem is resolved. I WILL come back if a fix is found.)

Thank you for posting your concerns about not being able to view cutscenes during gameplay or in the journal. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!