Unable To Update

ISP: Time Warner
Cable

When I try to do the update, it starts at ~2.7 mb/s, then any time between 20MB and 230MB the download speed tapers off and the update crashes with this message:


The server is not responding.
For assistance with this issue, please visit the SQUARE ENIX Support Center.
http://sqex.to/x4w
[30413][10009][10019]

This always happens. During beta I had this issue as well, but the progress of the update saved, so I could restart the update over and over and it would eventually finish. Now, progress does not save so there is no way for me to update. I should note that my girlfriend plays on the same network/router (both of us wired in) and she has no problems.