unable to complete version check 30410 30607 20457 409

Dear,
I while ago I can not play, I have had several problems with the game. Now the problem is that I can not update the version of the game.

It really leaves a lot to be desired customer service, a cornerstone of p2p games.

The data in my game are:

Quote:

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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Gabriel\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8 Pro with Media Center 64 bits (6.2, compilación 9200) (9200.win8_gdr.130531-1504)
SYSTEM_CPU AMD A8-3870 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1002
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 4075.496MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 8171.496MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.726GB SYSTEM_FREEDISC_SPACE 12.524GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 99.484GB SYSTEM_FREEDISC_SPACE 38.686GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 831.512GB SYSTEM_FREEDISC_SPACE 133.565GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 6670
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6758)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2039.703 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1781.748 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1236
SYSTEM_GRAPHICS_DRIVER_DATE 15/08/2013 9:11:14
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Altavoces (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CB7E67E1-D4B9-4F3D-B0E2-CC7B6675967C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6699
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 07/08/2012 18:51:52
SYSTEM_SOUND AMD HDMI Output (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1DB026CB-426C-4DDC-BA03-4FAF78908821}
SYSTEM_SOUND_DEVICE_NAME AtihdW86.sys
SYSTEM_SOUND_DRIVER_VERSION 8.00.0000.8813
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 05/07/2013 4:40:42
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C6CA2DE6-EEA3-4F7B-A7D9-C67F3FE308CC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6699
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 07/08/2012 18:51:52
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B4E5BBA0-F02F-11E2-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B4E76950-F02F-11E2-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B4E3BFD0-F02F-11E2-8001444553540000}
SYSTEM_INPUT_NAME World of Warcraft MMO Gaming Mouse: Legendary Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {473CEE60-08C2-11E3-8001444553540000}
SYSTEM_INPUT_NAME USB,4-Axis,12-Button with POV
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 13 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Post New Thread - Windows Internet Explorer
Disco local (D:)
AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
BS.Player FREE
Diablo III
Microsoft Office Enterprise 2007
League of Legends
RaidCall
Razer Game Booster
StarCraft II
VLC media player 2.0.8
World of Warcraft
CCC Help Chinese Standard
CCC Help Portuguese
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CCC Help Turkish
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CCC Help Danish
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
CCC Help Czech
Java 7 Update 25
CCC Help English
CCC Help Japanese
FINAL FANTASY XIV - A Realm Reborn
AMD Catalyst Control Center
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Catalyst Control Center InstallProxy
Star Wars: The Old Republic
Java Auto Updater
CCC Help French
CCC Help Finnish
CCC Help German
Microsoft Visual C++ 2005 Redistributable
AMD System Monitor
League of Legends
CCC Help Dutch
CCC Help Russian
Catalyst Control Center - Branding
CCC Help Greek
Microsoft Office Access MUI (Spanish) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (Spanish) 2007
Microsoft Office Excel 2007 Help Actualización (KB963678)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (Spanish) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
Microsoft Office Publisher MUI (Spanish) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Outlook MUI (Spanish) 2007
Microsoft Office Outlook 2007 Help Actualización (KB963677)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Microsoft Office Word MUI (Spanish) 2007
Microsoft Office Word 2007 Help Actualización (KB963665)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Catalan) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (French) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Portuguese (Brazil)) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Basque) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Galician) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proofing (Spanish) 2007
Microsoft Office Enterprise 2007
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2768023) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817642) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Microsoft Office InfoPath MUI (Spanish) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (Spanish) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office OneNote MUI (Spanish) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Complemento Guardar como PDF o XPS de Microsoft para programas de Microsoft Office 2007
Microsoft Office Groove MUI (Spanish) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Pando Media Booster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
CCC Help Italian
Catalyst Control Center Localization All
World of Warcraft(R) MMO Gaming Mouse: Legendary Edition
HydraVision
CCC Help Swedish
CCC Help Spanish
CCC Help Hungarian
CCC Help Korean
VibrateGameDeviceDriver
CCC Help Norwegian
CCC Help Chinese Traditional
Catalyst Control Center Graphics Previews Common
Realtek High Definition Audio Driver
CCC Help Polish
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
CCC Help Thai


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe 00000C38
C:\Program Files (x86)\Battle.net\Battle.net.3618\Battle.net.exe 00000EB4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000C8C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000012B4
C:\Program Files (x86)\SteelSeries\World of Warcraft(R) MMO Gaming Mouse Legendary Edition\WoWMHID4.exe 00000F1C
C:\Program Files (x86)\SteelSeries\World of Warcraft(R) MMO Gaming Mouse Legendary Edition\WoWMTray4.exe 00000F88
C:\ProgramData\Battle.net\Agent\Agent.beta.2110\Agent.exe 00000DB0

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