Account Inactive

I registered my NA codes once to get the early access because I pre-ordered a copy of the game.

I played a couple of days and received my pre-order freebies.

Now my account says inactive and when I try to open the game I am being asked to enter my registration codes.

If I enter in my original early access codes I am told that these have already been used, which is true because I have already used them. I received my collectors edition and the registration codes that my game came with are not North American.

I emailed support for help on Saturday morning. I have not heard back from support yet.

I'm am getting a bit frustrated.

Please help so I can actually play the game that I paid for.