Opening Movie displays grey screen whenever subtitles display

ISP: Comcast
Name of ISP you use to connect to the Internet.

Type of Internet Connection: Cable
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed: 25mb/s
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time: Happens whenever I am in the game. Not time specific.
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
Always


Character Name:
N/A

Race:
Race of your character when the issue occurred.
N/A

World:
N/A

Class/Level:
N/A

Area and Coordinates:
N/A

Party or Solo:
N/A

NPC Name:
N/A

Monster Name:
N/A

In-Game Time:
N/A

Steps:
- Log in to the game
- Select "Opening Movie" (this also happened the first time I loaded the game)




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Rain\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
SYSTEM_CPU AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 12/22/10 10:56:42 Ver: 17.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8191.176MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 10189.359MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 566.713GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2554.144GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS ATI Radeon HD 5670
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x68D8)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2020.641 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2075.297 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 9:37:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9822C8BD-2E88-4E38-80E9-C865CAE38A5E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6069
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2010 3:49:22 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BF544BA9-1E9F-43FE-B7AD-DD8C06B15D19}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6069
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2010 3:49:22 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DA0618A9-36D6-44B1-ACFE-76B1B9B02F0E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6069
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2010 3:49:22 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB39E790-504D-11E1-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB3E5460-504D-11E1-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB3EA280-504D-11E1-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB3EC990-504D-11E1-8004444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB3F17B0-504D-11E1-8005444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB43F9B0-504D-11E1-8006444553540000}
SYSTEM_INPUT_NAME Cordless Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EB4447D0-504D-11E1-8007444553540000}
SYSTEM_INPUT_NAME Cordless Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

In-Game Bugs - Post New Thread - Google Chrome
AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

WebEx
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Shockwave Player 11.5
Citrix online plug-in - web
Coupon Printer for Windows
DAEMON Tools Lite
Diablo II
Diablo III
CyberLink Blu-ray Disc Suite
CyberLink PowerDVD 8
FINAL FANTASY XI: Chains of Promathia
CyberLink Power2Go
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
CyberLink PowerProducer
CyberLink LabelPrint
CyberLink PowerDirector
NEC Electronics USB 3.0 Host Controller Driver
Mozilla Firefox 22.0 (x86 en-US)
Mozilla Maintenance Service
Neverwinter
Microsoft Office Professional Plus 2010
Hero Editor V1.04
Left 4 Dead
BioShock
BioShock 2
VLC media player 2.0.7
Windows Live Essentials
World of Warcraft
CCC Help Portuguese
Steam
CCC Help Russian
CCC Help Finnish
Windows Live Installer
CCC Help Polish
Citrix online plug-in (USB)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Windows Live Movie Maker
CyberLink InstantBurn
Catalyst Control Center Localization All
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Junk Mail filter update
CyberLink Blu-ray Disc Suite
Windows Live SOXE Definitions
Java 7 Update 25
CCC Help Spanish
FINAL FANTASY XIV - A Realm Reborn
CyberLink PowerDVD 8
Citrix online plug-in (Web)
Windows Live Photo Gallery
Windows Live Photo Gallery
Catalina Savings Printer
CCC Help Korean
FINAL FANTASY XI: Chains of Promathia
CCC Help Chinese Traditional
eReg
CyberLink Power2Go
Catalyst Control Center - Branding
CCC Help Turkish
PlayOnline Viewer & Tetra Master
Java Auto Updater
CCC Help German
Microsoft Games for Windows Marketplace
Windows Live PIMT Platform
CCC Help French
Citrix online plug-in (HDX)
ASUSUpdate
CCC Help Chinese Standard
FINAL FANTASY XI: Wings of the Goddess
Apple Application Support
AMD VISION Engine Control Center
FINAL FANTASY XI
Windows Live SOXE
Windows Live UX Platform Language Pack
Citrix online plug-in (DV)
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
CCC Help English
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Apple Software Update
Windows Live Messenger
Microsoft Games for Windows - LIVE Redistributable
Realtek Ethernet Controller Driver For Windows 7
CCC Help Dutch
MSVCRT
Microsoft Office Access MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Excel MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office PowerPoint MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Publisher MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Outlook MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Word MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Proof (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Proof (French) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Proof (Spanish) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Proofing (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office InfoPath MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Shared MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office OneNote MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Groove MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Shared Setup Metadata MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Microsoft Office Access Setup Metadata MUI (English) 2010
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Plex Media Server
Microsoft Office Professional Plus 2010
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Windows Live Movie Maker
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows Live Mail
FINAL FANTASY XI: Treasures of Aht Urhgan
CCC Help Greek
Windows Live Writer
Avery Template
Windows Live Photo Common
Windows Live Writer
Windows Live Writer
Adobe Reader X (10.1.7)
CyberLink PowerBackup
Windows Live Sync
Adobe AIR
CyberLink PowerProducer
CCC Help Thai
CCC Help Japanese
CCC Help Czech
Pavtube Blu-ray Ripper Ver 4.3.0.4818
CCC Help Italian
CyberLink LabelPrint
Windows Live Mail
CyberLink PowerDirector
LightScribe System Software
Windows Live UX Platform
Microsoft Search Enhancement Pack
MSVCRT_amd64
CCC Help Hungarian
Windows Live Photo Common
Windows Live Communications Platform
NEC Electronics USB 3.0 Host Controller Driver
Catalyst Control Center Graphics Previews Common
Windows Live Writer Resources
Active@ Partition Recovery
D3DX10
CCC Help Danish
Application Profiles
Catalyst Control Center InstallProxy
Google Talk Plugin
Windows Live Messenger
CCC Help Norwegian
CCC Help Swedish
LogMeIn
Skype™ 5.10
Microsoft SQL Server 2005 Compact Edition [ENU]
Realtek High Definition Audio Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Windows Live Essentials
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 000011E4
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe 000012B8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001204
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe 00001148
C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe 000011EC
C:\Program Files (x86)\CyberLink\Shared files\brs.exe 000011FC
C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE 00000FB8
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 000010FC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000BD4
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00001250
C:\Users\Rain\AppData\Local\Google\Chrome\Application\chrome.exe 000011D4

Thank you for posting your concerns about the screen displaying grey when subtitles display during the opening cinematic. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!