Issues List

This also falls into "Technical Support"...

1. Server capacity isn't anywhere near high enough. 5000 people per world, with 350k active accounts, and a total of the servers you have now...cmon...

2. Queue system does not work properly, instead of putting you in queue, most of the time it just kicks you back to the start screen with the little annoying message "Server is ful", and makes you continuously click to attempt to get in-world.

3. Lobby connection issue. This is on your guys end, not sure what you plan to do about that.

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What is currently saving your asses?

The fact that you gave away a 30 day sub with purchase of the game. Problems like this prsisting past those 30 days, will leave you none the excuse of "Oh well we gave you free play time".

There are obviously people in the office as I see topics being removed from the forums. What might help you out, is to have someone post an update on what is being done to resolve the current issues. Have some communication with your players. Having none of it will doom you. Look at Tera and Bluehole/EnMasse...