There seems to be an error with the game as purchased. It doesn't let people in but rather continually gives the error: 1017. This occurs under two circumstances.
1) After clicking Start, <character name>, OK
or
2) After clicking Start
Possible resolution could be
1) Kick players who are inactive for more than 30 minutes
and/or
2) Program a basic queue system that can handle more than 17 people in it