Unnable to play

What is going on with the game? because whenever I want to play or talk that was not possible to connect to the game lobby, it was not possible to carry the NA / EU servers list and when you press says that the server is full.
So in short, I paid the game to let him garnish on my desktop. never get to play, just get in the beta test.
I want to know what will happen with my days available for play.
then I'll post a video showing what is happening to me

error video
http://www.youtube.com/watch?v=8XE6Ahg13Cc

Fix in 2 days.
You get 7+ free days added to your thingy.

Ok, thank you so much