Coerthas FPS drop & game crash + More Iformation

OK so apparently SE wants more information on this, yet they will not allow me to reply in the original thread. So I will re-post this, with the detailed information they are asking for...

ISP:
Cox, Rhode Island

Type of Internet Connection:
35Mbps Cable

Internet Connection Speed:
35 Mbps Down 10Mbps Up

Date & Time:
10/02/2013 10:15 PM EST

Frequency:
Very Frequent

Character Name:
Storm Strike

Race:
Miqo'te F

World:
Adamantoise

Class/Level:
Bard 39

Area and Coordinates:
Coerthas Central Highlands, any coordinates

Party or Solo:
solo

NPC Name:
None

Monster Name:
None

In-Game Time:
N/A

Steps:
Detailed steps on how the issue occurred.

What you were doing when the issue occurred. traveling through the region on my Coerl mount.
This issue occurs anywhere in the region. Today's incident was as follows: Ride my mount for apx. 20 seconds, FPS drops to 1-2FPS, I stop moving and FPS goes back to 60. From the first time on, this happens every 20-40 seconds of movement. The FPS drop did not occur while doing FATE battles. After apx. 35 times of repeating this FPS drop and regain; the game crashed with an unexpected error. This issue occurs every time I travel in the Coerthas Central Highlands region.

Original Thread:

Quote:

---

I am experiencing an incredible FPS issue in Coerthas Central Highlands. The game is constantly dropping to 1-2 FPS. If I stand still during this FPS event, it clears back up. However; As soon as I move a few more feet it drops again. This cycle continues until the game eventually crashes.

I have tried dropping settings all the way down to standard laptop. This has absolutely no effect on this issue or its frequency.

Character: Storm Strike
World: Adamantoise
Most current game crash: 10/02/2013 12:15PM EST

Windows 7 64-bit
Intel I7 3720QM
AMD 7970M
16GB DDR3 1600 RAM



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Frost\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
SYSTEM_CPU Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/22/12 20:08:35 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16273.805MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16527.988MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 39.558GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 698.635GB SYSTEM_FREEDISC_SPACE 279.242GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 107.584GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics 4000
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2086.160 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2009.777 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0010.3165
SYSTEM_GRAPHICS_DRIVER_DATE 5/7/2013 5:22:46 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F11EDAC8-FCD4-4C87-A83E-9504E396DEA8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6526
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/13/2011 6:27:30 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C24223BB-DEF9-407F-96BA-447B9C457D7F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6526
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/13/2011 6:27:30 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7C008C0-FC5F-11E2-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7C07DF0-FC5F-11E2-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7C07DF0-FC5F-11E2-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7C0A500-FC5F-11E2-8004444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7C0A500-FC5F-11E2-8005444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7C0CC10-FC5F-11E2-8006444553540000}
SYSTEM_INPUT_NAME Cordless Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7C0CC10-FC5F-11E2-8007444553540000}
SYSTEM_INPUT_NAME Cordless Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1112B980-0FF9-11E3-8001444553540000}
SYSTEM_INPUT_NAME ATR USB microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1112B980-0FF9-11E3-8002444553540000}
SYSTEM_INPUT_NAME ATR USB microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

---

We appreciate your additional infomation concerning FPS drop and your game crashing, which should help us better replicate the issue. I have made sure to submit all of your information to the development team to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thank you for taking the time to provide information about this error and for playing FINAL FANTASY XIV: A Realm Reborn.