Printable View
I submitted a help ticket with an issue my reply said it can not be done via email only live chat but when resubmitting my ticket as requested I only get the option for email support. How can I get the live chat option to show up as a contact us option?
It's an option on the support page when you're creating the ticket. It appears on the side.
I am not seing this option at all throughout the ticket creation or post creation of said ticket ; ;
It's only available during opening hours. Could be also that it's taken down temporarilly?
well it is during open hours right now and I should hope its not closed as they told me to contact them that way
ok found the option and they cancelled my chat after waiting for 2 hours.... what kind of crap service is this
I would recomend that instead of live chat you do phone support, (they fixed my problem fast), the number is (310) 846-0345, the hours are 9am-6pm PST
Phone support has been busy tone for the last 4hrs spam calling them live chat has kicked me off 4 times now with no reply just cancelled in the status box... this companies customer service has always been bad but this is beyond a joke.