So I\\'m through trying this whole ticket thing for the last 6 days. Im trying to access live chat support but all Im seeing after skipping over the knowledge base section is email contact. Theres no option for live chat support. Maybe Im selecting the wrong category and sub category to begin with? Any help is appreciated.
So wheres the option for live chat?
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09-03-2013, 01:34 AMRekemSo wheres the option for live chat?
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09-04-2013, 07:47 AMRekem
Bumpidy bump bump bump
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09-04-2013, 07:58 AMRekem
Never mind I found it
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09-04-2013, 08:07 AMMacros86
Please post where you found it so if anyone else has the same issue they will have the answer!
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09-04-2013, 09:39 AMAylisa
same here, where is the link? I need chat support too
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09-04-2013, 10:15 AMsaperzaper
go to support>damaged or defective security token>next>live chat
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09-04-2013, 10:19 AMNareia
DON'T GO THROUGH LIVE CHAT. TRUST ME, PHONE SUPPORT IS EXTREMELY FASTER! I GOT MINE RESOLVED IN LESS THAN 15 MINUTES TODAY!
Quote:
Call started at 1:09pm and ended at 4:26pm.
So after the incident I've had with my 2 service account issue, I finally got a hold of a representative and though I was expecting a rude guy over the phone, he seemed so calm and a bit overwhelmed as I apologized and told him my issue. I gave him my ticket number as well as my info to verify my account.
So once it was verified he asked me to hold on as he went ahead and fixed my issue on the spot. Didn't have to wait hours or days for them to fix my service account issue. He came back on the phone and said, "Alright miss, I have transferred your CE items from Service Account 2 to your Service Account 1 and everything is there" Although, I did confirm with him that if i have made a character on the Second Service Account, it would have been erased and not transferable.
But as he spoke the words I was sooooo waiting to happily hear we said our goodbyes as I thanked him gratefully. I went ahead and checked my mogstation to happily find everything was fixed! I was overwhelmed with joy as tears almost ran down my cheeks!
He has said a few things,
"Yea we have a high number of emails and tickets with the same issues and sometimes repeat tickets which overwhelms the traffic and makes us even work harder to get to the ones that really matter such as your issue"
"Yea, the best way to get issues resolved quickly is getting through contact support over the phone".
Btw, I am NA-PC Digital Collectors Edition customer and I have waited 4 days with an inactive account and 4 hours for a rep to finally pick up. I called 858-790-7529. And btw, do not send multiple tickets lol. I advise you, that is why it's harder for them to resolve issues. Once you get a hold of a rep, he's gonna ask for 1 ticket and that's either your "Wrong Service Account" Form ticket number or one of your more important ticket numbers you have sent unless you have multiple issues with your account.
But anyway, yes, my account is fixed and now prepared to continue leveling tomorrow morning!
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09-04-2013, 10:34 AMAylisaI would like use phone support, but not in us right now...I can't image the waiting on phone queue by using oversea phone call....Quote:
Originally Posted by Nareia
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09-04-2013, 10:59 AMPipenstein
Do these guys have a toll free number?
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09-04-2013, 11:16 AMNareia858-790-7529 for NAQuote:
Originally Posted by Pipenstein