Just put it in Maintenance NOW
No idea who is working where and one what.
Just take it all down for maintenance. Work on it.
If a damn water pipe bursts at a water theme park with shit spewing everywhere you think they would let people to continue to ride on shitting rides. Take it down for maintenance.
I enjoy this game and I believe that they didn't foresee this happening but for the love of waffles just put it in maintenance and send out the message.
Hell if I was part of this IT team I would have forewarned that with holidays and other stuff coming up people would be attempting to login and create capacity issues.
I would have set the maintenance to start from today and take a day or two to sort it out. Least that way people may be a little disappointed but they would have come back being able to logon and not post a onslaught of messages about the connectivity problems we all have.
I will try again in a couple of days and hope things have calmed down and I can get back on to play.
Also if any mods do read this. What is the point of allowing idle players? I am not that far in and I only played 1.0; however, I come from an FFXI background and I remember people could setup themselves as a Bazaar? Is this possible in this game? If not them what is the reason for not having an idle timeout?
P.S. I have 6 people blacklisted for trying SPAM advertising of gold. Can you add a quick feature to add people into my blacklist, I don't know of one already where if I could right click their name and add to blacklist it doesn't come up when I do. But that would be handy.
I will try again on Wed to see how things fare or Thur; whenever the actual schedule maintenance is over.