Ques

Would someone please explain to me why that when I log in, sometimes I get a Que, and other times I get 1017...
I don't mind ques. That tells me that I will get in the game. But this 1017 is just frustrating. And on that note....why did they set it up that I am kicked bat to start menu? Why can't it just go back to character selection? Makes me want to chew rocks after half dozen failed log ins and I still have to keep going back to character selection from Start Menu....
I just would like to have a explanation why getting a que is so inconsistent and I have to go back to character selection every time...

I believe the word you are looking for is "Queue"

"Que", is spanish for "what"

So there are several servers. one for the lobby (start menu) one for the login servers(character screen) and then one for the actual world. When the world is full or near full you get placed in the queue when that system is full you get the 1017. when the login server is full you get the cant load NA/EU servers. When lobby is full you get greyed out start menu. or 2002 error.