Really? A recovery? Doesn't that mean it's supposed to work?
Please just say:
"Good luck, MAYE you'll be able to login sometime in the next 48-72 hours. But we'll have it fixed sometime just before you have to start paying. Oh, and if you do get lucky enough to actually see your server, and you can amazingly login, please say hello for us to all the afk players just sitting around holding their login position."