Cannot register payment.being denied all the time

I tried to register my payment with my mastercard but they are all denied. Then I focus on charging crystals. However,the card is still denied even everything is ok with my card.

The payment is also denied with using Ultimate Game Card.

Already sent the ticket to support center but never got any answer back.

Ya I think there payment servers are all messed up same issues here but I got this email
Square Enix Account Management System
http://account.square-enix.com/
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Dear Valued Square Enix Customer,

Thank you for using the Square Enix Account Management System.

Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.

In order to regain access to your account, please do the following:
1. Refer to the FAQ below to ensure your account is secure
http://support.na.square-enix.com/j/kb56818na

2. Use the URL provided below to reset your password
https://secure.square-enix.com/accou...rsmreminder?id

*If you cannot access a URL provided above by clicking the link, please try copy and pasting the URL directly into the address bar of your web browser.
*The password reset URL provided above will expire after one week from the date of the email or once the password has been reset successfully.

For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna

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For inquiries regarding products and services, please visit the Square Enix Support Center.

http://support.na.square-enix.com/main.php?la=1&id=496
did you get a similar one? I guess logging in is a suspicious activity!

I wonder if it has to do with payments going through the wrong payment provided. At least for me it seems they are all going to GlobalCollect for my NA purchases which is the EU payment provider.

Its normal for people to be going through Paymentech with American payments....

denied we don't want your money go away :cool:

no i didnt recieve any letter like that

Quote:

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Originally Posted by core5099

Ya I think there payment servers are all messed up same issues here but I got this email
Square Enix Account Management System
http://account.square-enix.com/
-------------------------------------------------------

Dear Valued Square Enix Customer,

Thank you for using the Square Enix Account Management System.

Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.

In order to regain access to your account, please do the following:
1. Refer to the FAQ below to ensure your account is secure
http://support.na.square-enix.com/j/kb56818na

2. Use the URL provided below to reset your password
https://secure.square-enix.com/accou...rsmreminder?id

*If you cannot access a URL provided above by clicking the link, please try copy and pasting the URL directly into the address bar of your web browser.
*The password reset URL provided above will expire after one week from the date of the email or once the password has been reset successfully.

For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna

-------------------------------------------------------
For inquiries regarding products and services, please visit the Square Enix Support Center.

http://support.na.square-enix.com/main.php?la=1&id=496
did you get a similar one? I guess logging in is a suspicious activity!

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ye sees like they dont want me to play this game:/

Quote:

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Originally Posted by Lexia

denied we don't want your money go away :cool:

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