cant play

I played in phase 3 no problem then when phase 4 started I some how had the two separate accounts. I followed all the directions and links I was given so not sure why this happened. I didn't care I was able to play no problem just clicked on #2. The early start happened and put in my codes and bam it worked but when I clicked on #2 where my characters I made in phase 4 it didn't work and reverted back to #1. I put in a ticket 4 days ago (which I still have not received anything back yet, when I went to log on last night I get a screen asking me if I have an account which I do so I log in and it asked for my reg key. So I am assuming square got my ticket and is doing something but my code is already registered. I also got sent to something to what I guess is to combine the accounts where I was accused of doing something wrong which caused the two accounts.

Now I am not able to log in and play since it wants me to register but I have no other code to put in. Am I missing something? Would be nice if Square would give me some answer. Has this happened to anyone else I can't believe I am the only one. Thanks!