Error 90000. I haven't been able to play my character since august 24 and today's maintenance didn't fix my problem.
Time: August 24 2013
Frequency: Always
World name: Excalibur
Character name: Scarlet Rain
Class/Level: Archer 50
Party or solo: Solo
Area and coordinates: South Shroud, archer quest instance
Steps:
1. My character entered duty server for archer quest in south shroud.
2. Servers went down for maintenance while I was still fighting inside.
3. I kill last enemy and then I get into a loading screen followed by error 90000.
4. I wait for maintenance to finish, attempt to log in game and get error 90000.
5. I try to log in several times a day and I get the same error.
6. I try to log in with a new character and it works. Only Scarlet Rain seems affected.
7. I keep trying to log in every day after the incident but get error 90000, always.
8. I attempt log in on a completely different pc/isp/client but get error 90000 again.
9. I send several emails to support asking them to fix my character and they give me a reason that seems unrelated to my problem then tell me to try again later.
10. I try to log in after maintenance on 9/4/2013 and still get error 90000.
Email reply from support:
"We really do apologize for the trouble and inconvenience you have been experiencing with the error code. At this time, the error code is being given when the server has reached capacity. Unfortunately we are unable to assist directly with resolving the error. We encourage you to try again at a later time."
The reason given seems weird to me because I get error 90000 always, even after bypassing server queues or error 1017.
I still cant play after latest maintenance I'm really tired of sending emails and not getting any help...
Error 90000 unable to play character since the 24th
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09-01-2013, 11:07 AMKuriosEpsiError 90000 unable to play character since the 24th
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09-04-2013, 07:36 PMiGently
I've got the same 90000 error, My receiving drops down to 0 and I got a 75% chance of getting that error. My problem has been happening since aug 1st. My internet provider is Videotron from Quebec. Thought the maintenance would fix this but apparently not.
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09-04-2013, 07:55 PMNekodar
To OP:
Are your characters all on the same world? Or is Scarlet Rain on a different one from your other(s)? -
09-04-2013, 08:05 PMKuriosEpsi
they're on different worlds
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09-04-2013, 08:08 PMNekodarIs it at least the same datacenter or is one JP and one NA/EU?Quote:
Originally Posted by KuriosEpsi
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09-04-2013, 08:27 PMKuriosEpsiI have other characters in both JP and NA datacenter worlds which are playable. In Excalibur though I only have Scarlet and I havent been to create another one there due to the restriction.Quote:
Originally Posted by Nekodar
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09-04-2013, 08:55 PMNekodarIf it's your ISP as you imply by linking that thread, all SE can do is try to talk to your ISP and get them to fix their shit.Quote:
Originally Posted by Ratm3000
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09-04-2013, 10:27 PMNamko
That sounds terrible. Considering the steps you have taken it really looks like an isolated problem.
Keep contacting SE.
They need to move your character, but the support level needs to be elevated. In FF11 the only way to get support from SE was to literally hound them daily.