Here is how you can get your complaints heard

Just Click Here(BBB)

Stop posting about errors that aren't known or asking if the servers are up. This will give you all the satisfaction you crave and possibly get a response quicker and a better resolution, other than "We're sorry" or a "Fix is coming soon"

*just shakes his head, sighs, and walks out of the topic*

Yes, please tell the BBB how SE didn't grow a new server farm in 24 hours time.

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Originally Posted by Claies

Yes, please tell the BBB how SE didn't grow a new server farm in 24 hours time.

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This has been going on for 7 days now. Lots of people have been able to play very little since EA because of 1017, and even more people have been able to play very little because of 90000 and 3102. These errors have existed for several months and SE has done nothing to resolve. A simple 15 minute AFK kick program would go along way to removing the issues, but instead they are waiting to procure new hardware and increase there server farm capacity that will do nothing for the issue except move the line down the road, and take weeks to implement.

SE needs to start looking for immediate fixes to these issues or they are going have a mass exodus on their hands after the free time is up. This is looking more and more like 1.0, have they learned nothing from the first failure of launch?

They have been very clear with their acknowledgement of the problem and their timeline for a resolution. See http://forum.square-enix.com/ffxiv/t...17#post1132817 for the latest update, in particular:

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Scheduled Maintenance for Wednesday, September 4 (Japan Time)

The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.

When Worlds do finally reopen after the maintenance, we expect a rush of players trying to log back in. To prevent any further login issues, we will be using the utmost caution when restarting each World. Please understand that there may be some congestion at this time.

The development and operations teams are currently dedicating their full resources to alleviating the issues at hand and providing all of our players with a stable environment in which to experience the realm of Eorzea.

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and also:

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Free Trial Extension

To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials. This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday. Details on the trial extension, including the extension period, will be released in a separate post as soon as they have been solidified.

We thank our fans again for the overwhelming support you have shown us over the past week. The response to FINAL FANTASY XIV: A Realm Reborn has well exceeded our expectations, and unfortunately resulted in our inability to provide the service which we originally intended. We humbly ask for your continued patience as we work to alleviate the issues as we truly appreciate all of our fans. We are very sorry for the frustration that has resulted from these problems.

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