SE is registered with US BBB.
Start here:
https://www.bbb.org/consumer-complai...-of-complaint/
Select "Yes", then "business's product or service (other than a vehicle or cell phone)", then answer the military question and hit "Next".
Search For: "Square Enix" and hit "Search".
You will see "Square Enix, Inc Video Games - Dealers", hit "Select".
If a "Select Business Location" window comes up, just select either - they are the same address.
Fill out your information.
Fill out your complaint information.
Fill out more complaint details.
Done!