Unable to login/access my Registered Account

I am unable to login correctly. When I start up Final Fantasy it says

"Welcome to Final Fantasy XIV!

The following steps are required in order to begin playing Final Fantasy XIV. Please follow the onscreen instructions to complete the required procedures.

Set up a Square Enix account.
Link your Sony Entertainment Network Account.
Confirm Purchase information."

I have done all these things in the past but, I hit continue anyways as I am given no other options. It proceeds to a screen that has a link reading "I currently possess a Square Enix account." and no other links. I click on the link and a screen to input my information pops up. After I input my information it tells me either that their has been suspicious activity on my account and that I need to reset my password (which I have done twice now), or I get a message saying "No valid service account available to play Final Fantasy XIV: A Realm Reborn. In order to play Final Fantasy XIV: A Realm Reborn, you must first purchase the digital download from the PlayStationStore or register a product code. *Please restart the client for Final Fantasy XIV: A Realm Reborn." But I have already bought the game, and I have already registered my product, and I have already started creating characters and playing as such characters.

Anyone else experience this? If so what have you done or what has Square Enix told you regarding the issue?

I have sent in a report to Square Enix through their contact links. At the end I was given a ticket number and told to use it when contacting the support center. I have been unable to find a place to input this number and as such not sure if I have been contacted about the issue.