Out of Region Pre-Order Code.

does anyone know how to get support for this issue?

I pre-ordered the physical collectors edition of the game and received a out of region pre-order code and my account is a north American account. ive had people offer to trade me codes but im weary as im not sure if this violates the T's & C's of SE.

my question is does anyone know how to get to SE chat support? ive called them for days and the number never stops being busy until they close, I tried email support and never heard back.

so.. can anyone help me figure out how to get to chat support please? I just want my pre-order items:p I literally bought another copy of the CE for ARR just for those items and to have an unsealed copy.. im 1.0 CE legacy.

bump bump bump

I guess there I no fixing this?:(

Same thing happen to me. I had to contact SE over web chat to get it resolved. I was on Q for about 2 hours. Have all of your account information ready. Fullname/Address/Account name and thing of that matter.

how do you get to their web chat?
I have never had the option to do web chat only emails..

Quote:

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Originally Posted by Myrik

how do you get to their web chat?
I have never had the option to do web chat only emails..

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Go here

https://support.na.square-enix.com/c...hp?id=496&la=1

once you put your information web chat support will be an option.