oh joy, yet another problem

Dear Square Enix support,

Today when attempting to logon to view my daily 1017 errors, I was prompted to re-register my product code. I am a 1.0 owner which had participated in phase 3 and 4 of beta and early access. I attempted to use the product serial code which digital river sent me on your behalf over a year ago. It says it is already registered.

I then called your support and waited for 3 hours, only to be transferred to a dead line. I then waited in chat support queue for 2 and 1/2 hours, only to be transferred to a message stating no agents are available.

So please, don't bother resolving my three tickets. I don't care how much the game has improved, nothing is worth this level of frustration. I'm done trying. You won't be getting a subscriber payment from me.

Amen! Bad customer service is the bane of any business. Even the banks know better...

Cool Story bro.

Seriously, these server issues are going to happen to begin with and SE's customer service is notoriously bad. But I just got my serial code to register my game on the Mog Network on release day. Alas I am not a 1.0 owner but did they not send you another email?

No, no additional e-mail.

I am in the same boat. No additional email. I have an order number and everything but that findmyorder thing can not find it

This kind of worries me...I'm having an issue where it's saying I've already registered(and I did), but it wants me to do it again...No idea what to do.

Have you guys checked your Spam folder? A lot of people found their code hidden somewhere in their spam folder.