Second Service account created under Square Enix ID

So, seems like a lot of people are getting massive problems re-registering their accounts with their registration codes. When I put mine in today, instead of activating the account with my p4/early access characters on, it simply made a new service account with nothing on it. reading through the forums, it seems this may be an issue with pre-purchased digital copies? Because checking my bank account, I was never charged for the inital purchase and with Sqenix disabling digital sales, am I fucked? Or is this due to some other issue?