Purchased Digital Collector's Edition received code for Standard Edition

Anyone else have this issue buying directly from SE Online? $49.99 for the Digital Collector's Edition, receive the code, enter the code into Moogle Station. Come to find out your account is now set up for Standard Edition, please pay $19.99 to upgrade to the Digital Collector's Edition.

Try to call support at 9:00am PST exactly, phones are busy. Try to do online chat, chat server doesn't respond. Send an email, receive an automated response saying it will be replied to within 2 business days, wait 3 business days with no reply.