Closed service ticket, but which one? Unable to log into game now due to no support.

I recently received an e-mail saying that due to too many people having issues with early access, my support ticket was canceled, however I was never told which one. I had used the form in the support center for registering my Collector's Edition game to a new service account on accident, but haven't heard back yet, nor do I know if that was the support ticket that was canceled.

Just looking for some help since I was kicked mid dungeon without any warning since the early access time has finally ran out and have yet to hear any sort of response.

I was kicked during a FATE, but have the exact same issue otherwise. Also, when I first submitted the ticket, it said it could take up to 2 weeks, but then they close it after 2 days because there's basically so many tickets they don't want to do them? that makes the sense not.

Yeah, currently sitting in chat waiting in the queue because people are claiming to get more help this way than submitting the form SE requires.

2 hours later in chat it disconnects because there is nobody available. Guess it is pointless to even try and get some assistance now that it's the weekend.