Billing Update Issues - Error Code 601 (Post 2)

Hello!

I really just want to pay you for your wonderful game you've created.. but I see this is your response, so I wonder if you intend to make it free for another year? That would be wonderful. Thanks in advance for closing my ticket, I'll go ahead and just assume you're good with the money you've made off the game already. Cheers! :)

Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center

I still have one more day of my 48 hours. I now assume they won't be getting back to me. Really, I just want to give you money, Square.

No, my credit card isn't declined because it works for everything else and you're saying this for everyone single one I try to use.

Quote:

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Originally Posted by Kaete

Hello!

I really just want to pay you for your wonderful game you've created.. but I see this is your response, so I wonder if you intend to make it free for another year? That would be wonderful. Thanks in advance for closing my ticket, I'll go ahead and just assume you're good with the money you've made off the game already. Cheers! :)

Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center

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Cool! And how do we pay them? If they don't care about that, can't we play?

Great customer service Square. We closed your ticket because we couldn't respond within 48h... so submit one more ticket that we wouldn't respond to within 48h and close.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.